The Restaurant and Banquet Manager is responsible for overseeing and managing all aspects of banquet events at the hotel, including planning, coordination, and execution. This role ensures that all events meet or exceed guest expectations, from large conferences to weddings and corporate meetings. The Restaurant and Banquet Manager will work closely with the event planning team, kitchen staff, and other departments to deliver seamless and memorable experiences for guests while maintaining high standards of service and operational efficiency.
Restaurant & Banquet Manager
- Marianna Resort & Convention
- Tuktuk - Samosir, North Sumatra
- Full Time
Job Summary
Responsibilities
• Oversee the planning and coordination of all banquet events, ensuring smooth communication between clients, hotel staff, and vendors.
• Collaborate with the kitchen team to finalize menus, ensure dietary restrictions are addressed, and that food quality meets hotel standards.
• Work with the Sales and Marketing team to maximize banquet bookings and revenue.
• Supervise restaurant and banquet staff, including servers, bartenders, chefs, and other service staff.
• Train, motivate, and provide performance feedback to the banquet team to ensure high levels of service and professionalism.
• Ensure all banquet events are executed smoothly, adhering to event schedules and timelines.
• Monitor the quality of service during events, ensuring guests’ expectations are met, and handle any concerns or special requests immediately.
• Ensure that food and beverage offerings are served to a high standard, and that any issues are addressed quickly.
• Monitor event budgets, ensuring that costs remain within the agreed-upon limits and that all billing is accurate.
• Establish and maintain relationships with event clients to ensure their satisfaction and encourage repeat business.
• Collaborate with the kitchen team to finalize menus, ensure dietary restrictions are addressed, and that food quality meets hotel standards.
• Work with the Sales and Marketing team to maximize banquet bookings and revenue.
• Supervise restaurant and banquet staff, including servers, bartenders, chefs, and other service staff.
• Train, motivate, and provide performance feedback to the banquet team to ensure high levels of service and professionalism.
• Ensure all banquet events are executed smoothly, adhering to event schedules and timelines.
• Monitor the quality of service during events, ensuring guests’ expectations are met, and handle any concerns or special requests immediately.
• Ensure that food and beverage offerings are served to a high standard, and that any issues are addressed quickly.
• Monitor event budgets, ensuring that costs remain within the agreed-upon limits and that all billing is accurate.
• Establish and maintain relationships with event clients to ensure their satisfaction and encourage repeat business.
Requirements
• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 3-5 years of experience in banquet or event management, with at least 2 years in a supervisory or managerial role.
• Proven track record of managing large events and delivering exceptional customer service.
• Strong knowledge of food and beverage service, as well as restaurant and banquet operations.
• Excellent organizational and multitasking skills.
• Proficiency with event management software or hotel management systems is preferred.
• Minimum of 3-5 years of experience in banquet or event management, with at least 2 years in a supervisory or managerial role.
• Proven track record of managing large events and delivering exceptional customer service.
• Strong knowledge of food and beverage service, as well as restaurant and banquet operations.
• Excellent organizational and multitasking skills.
• Proficiency with event management software or hotel management systems is preferred.
Min. Years of Experience
3
Department
Food & Beverage
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