Swarga Suites Bali Berawa is a 5-star all-suite beachfront resort located on Berawa Beach in Canggu, Bali. We are currently seeking a dynamic and experienced Front Office Manager to lead our front office team with passion, professionalism, and excellence. The Front Office Manager will oversee all front office operations, ensuring the highest standards of guest satisfaction, team performance, and operational efficiency. This role requires strong leadership, attention to detail, and the ability to maintain smooth communication across departments.
Front Office Manager
- Swarga Suites Bali Berawa
- Canggu, Bali
- Full Time
Job Summary
Responsibilities
• Supervise and coordinate all Front Office activities including reception, guest relations, concierge, and reservations.
• Ensure efficient check-in/check-out processes and smooth guest experiences throughout the stay.
• Lead, motivate, and train the front office team to deliver professional and personalized service.
• Handle guest feedback, complaints, and special requests promptly and effectively.
• Monitor room revenue, occupancy, and upselling performance.
• Collaborate with other departments (Housekeeping, F&B, Engineering, etc.) for seamless operations.
• Maintain accuracy in reports, forecasts, and front office systems.
• Enforce brand standards, grooming, and service etiquette.
• Maintain good communication and working relationships with all hotel departments.
• Recruit, manage, train and develop the Front Office team.
• Comply with hotel security, fire regulations and all health and safety legislation.
• Be cautious of potential highs and lows in the business with creative ideas.
• Participate in the development of the annual budget, developing short and long term financial operating plans.
• Forecast potential costs, review expenses monthly and implement actions for improvement, following the control procedures.
• Ensure efficient check-in/check-out processes and smooth guest experiences throughout the stay.
• Lead, motivate, and train the front office team to deliver professional and personalized service.
• Handle guest feedback, complaints, and special requests promptly and effectively.
• Monitor room revenue, occupancy, and upselling performance.
• Collaborate with other departments (Housekeeping, F&B, Engineering, etc.) for seamless operations.
• Maintain accuracy in reports, forecasts, and front office systems.
• Enforce brand standards, grooming, and service etiquette.
• Maintain good communication and working relationships with all hotel departments.
• Recruit, manage, train and develop the Front Office team.
• Comply with hotel security, fire regulations and all health and safety legislation.
• Be cautious of potential highs and lows in the business with creative ideas.
• Participate in the development of the annual budget, developing short and long term financial operating plans.
• Forecast potential costs, review expenses monthly and implement actions for improvement, following the control procedures.
Requirements
• A degree or diploma in Hotel Management or equivalent from a reputable university or college.
• 3+ years of Front Office Managerial experience in 4 or 5-Star hotel or Resort.
• Proficiency with Hotel system (VHP).
• Proven good leadership, interpersonal and communication skills.
• Genuine & customer focus.
• Ability to work in a fast-paced, high pressure and long hours environment.
• Fluent in spoken and written English to meet business needs.
• Highly motivated, self-driven, ability to work under pressure and an excellent team player.
• Positive, creative & passionate about service.
• Always maintain high level of grooming & appearance standards.
• 3+ years of Front Office Managerial experience in 4 or 5-Star hotel or Resort.
• Proficiency with Hotel system (VHP).
• Proven good leadership, interpersonal and communication skills.
• Genuine & customer focus.
• Ability to work in a fast-paced, high pressure and long hours environment.
• Fluent in spoken and written English to meet business needs.
• Highly motivated, self-driven, ability to work under pressure and an excellent team player.
• Positive, creative & passionate about service.
• Always maintain high level of grooming & appearance standards.
Min. Years of Experience
3
Department
Operations
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