Established in 2021, Marclan International began with the vision to set a new benchmark for world-class Indonesian hospitality standards; one that resets expectations. We deliver rich experiences and cater to the specific needs of the modern traveller, exceeding ‘the usual’ guest expectations.
Marclan delivers the warmth of true Indonesian hospitality through our three core brands: Marclan Hotels & Resorts, Marclan Elite, and Marclan Collection. Each hotel fosters genuine connections, creating spaces where travellers feel a true sense of belonging. Wherever we are across this island nation, we strive to be the ‘go to’ hotel brand, seamlessly blending local spirit with exceptional hospitality.
We go beyond traditional hospitality management. Our brand is dynamic, adaptive, and ever-evolving, shaping transformative experiences in hospitality management. As a hospitality management & third-party management, we craft meaningful stays that resonate with today’s discerning traveller—elevating expectations and redefining what hospitality can be.
Essence
Build Genuine Connections
Vision
To deliver levels of value, service, and facilities beyond the usual guest expectations
Mission
To introduce the best of Indonesia to the world, creating a feel-at-home experience at every corner of the globe
Values
Providing enriching guest experiences that showcase the diversity of Indonesia’s culture.
Merging elegance with true Indonesia hospitality for an authentic experience.
Cultivating genuine relationships to ensure guests, partners, and employees feel appreciated and understood.
Delivering top-quality service with care and attention to detail.
Applying fresh ideas to enhance the guest experience and set industry standards.
Service Value
Marclan International is a subsidiary of Parna Raya Group. Founded in 1972, the group operates across multiple sectors including transportation, oil and gas, petrochemicals, natural gas pipelines, trade, hospitality, and palm oil plantations.
Warm Indonesian Hospitality
Creating a welcoming atmosphere where every guest feels as part of a clan/family. Incorporating local culture and traditions into the guest experience to provide a genuine taste of Indonesia.
Commitment to Excellence
Aiming to deliver exceptional service in every instance, surpassing guest’s, partner’s and employee’s expectations whenever possible.
Attention to Detail
Diligently focusing on every detail to guarantee that all elements of the guest’s experience are flawless.
Personal touch
Incorporating individualised details into every interaction makes each guest’s experience distinct and unforgettable.
Empathy and Care
Show empathy and care in every interaction, making sure guests, partners and employees feel truly understood and appreciated.
Awards
2025
Travelers’ Choice Awards | TripAdvisor
Sari Pacific Jakarta, Autograph Collection
Hotel Des Indes Menteng Jakarta
Swarga Suites Bali Berawa
2024
Favourite Restaurant | Exquisite Awards
Sari Delicatessen at Sari Pacific Jakarta, Autograph Collection
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Best Premium Hotel | Trip.com
Marianna Resort & Convention, Tuktuk – Samosir
Best Upscale Chinese Restaurant | Exquisite Awards
May Star Signature
Traveller Review Awards | Booking.com
Swarga Suites Bali Berawa 8.5/10
Best Lounge & Bar | Exquisite Awards
SUBI Private Lounge
Customer Review Award | Agoda
Swarga Suites Bali Berawa 9.1/10
Travelers’ Choice Awards | TripAdvisor
Sari Pacific Jakarta, Autograph Collection
Hotel Des Indes Menteng Jakarta
Swarga Suites Bali Berawa
2022
Best 3 Star Hotel | Jakarta Toursim Awards
Hotel Des Indes Menteng Jakarta
Marclan International is a subsidiary of Parna Raya Group. Founded in 1972, the group operates across multiple sectors including transportation, oil and gas, petrochemicals, natural gas pipelines, trade, hospitality, and palm oil plantations. Headquartered in Jakarta, Parna Raya Group has subsidiaries across Sumatra, Java, Kalimantan, Australia, and Singapore. Its market reach spans Indonesia, Southeast Asia, the Asia Pacific region, and Australia.
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