We are looking for a Human Resources Manager to lead the HR Department in a 5-star resort and to report to the General Manager. This position is to support all HR programs and act as a business partner to achieve business objectives. Able to develop and to craft strategic programs, policies and procedures to improve & maintain positive team’s productivity, motivation and integrity. As a trusted advisor responsible for leading the hotel’s human resources operations. This role ensures a productive, engaged, and legally compliant workforce while aligning HR practices with the hotel’s overall objectives, HR functions, including talent acquisition, employee relations, training and development, benefits administration, and compliance, fostering a culture of excellence and inclusion.
Human Resources Manager
- Marianna Resort & Convention
- Tuktuk - Samosir, North Sumatra
- Full Time
Job Summary
Responsibilities
• Develop and implement HR strategies aligned with the hotel’s business goals and objectives.
• Serve as a member of the leadership team, providing guidance on workforce planning and organizational development.
• Monitor HR trends in the hospitality industry to keep the hotel competitive in attracting and retaining talent.
• Oversee the recruitment, onboarding, and retention strategies to attract and retain top talent.
• Collaborate with department heads to identify staffing needs and create job descriptions.
• Foster a positive and inclusive work environment that supports employee satisfaction and productivity.
• Act as a mediator in employee disputes and address grievances or complaints effectively.
• Develop and oversee employee engagement initiatives, including recognition programs and feedback mechanisms.
• Design and implement training programs to enhance employee skills, leadership capabilities, and career development.
• Ensure compliance with mandatory training requirements, including safety, diversity, and harassment prevention.
• Support succession planning by identifying and developing internal talent for future leadership roles.
• Oversee the administration of payroll, benefits, and employee rewards programs.
• Regularly review and benchmark compensation packages to ensure market competitiveness.
• Provide guidance on performance management and incentive programs.
• Ensure compliance with local labour laws, regulations, and hotel policies.
• Maintain and update HR policies, procedures, and employee handbooks.
• Handle sensitive employee information and maintain confidentiality in all HR matters.
• Lead and develop the HR team, fostering a culture of collaboration, accountability, and excellence.
• Provide regular updates and reports to the General Manager and ownership on HR metrics and initiatives.
• Serve as a member of the leadership team, providing guidance on workforce planning and organizational development.
• Monitor HR trends in the hospitality industry to keep the hotel competitive in attracting and retaining talent.
• Oversee the recruitment, onboarding, and retention strategies to attract and retain top talent.
• Collaborate with department heads to identify staffing needs and create job descriptions.
• Foster a positive and inclusive work environment that supports employee satisfaction and productivity.
• Act as a mediator in employee disputes and address grievances or complaints effectively.
• Develop and oversee employee engagement initiatives, including recognition programs and feedback mechanisms.
• Design and implement training programs to enhance employee skills, leadership capabilities, and career development.
• Ensure compliance with mandatory training requirements, including safety, diversity, and harassment prevention.
• Support succession planning by identifying and developing internal talent for future leadership roles.
• Oversee the administration of payroll, benefits, and employee rewards programs.
• Regularly review and benchmark compensation packages to ensure market competitiveness.
• Provide guidance on performance management and incentive programs.
• Ensure compliance with local labour laws, regulations, and hotel policies.
• Maintain and update HR policies, procedures, and employee handbooks.
• Handle sensitive employee information and maintain confidentiality in all HR matters.
• Lead and develop the HR team, fostering a culture of collaboration, accountability, and excellence.
• Provide regular updates and reports to the General Manager and ownership on HR metrics and initiatives.
Requirements
• Bachelor’s degree in human resources, psychology, business administration, or a related field (master’s degree preferred).
• 4+ years of experience in leading the human resources Department as a Manager or Assistant Manager role in a 4 or 5-star hotel / resort.
• Preferred with prior experience in Hospitality industry.
• Well-versed in local tax regulations and other Human Resource regulatory requirements.
• Strong team player who is willing to support team members beyond his/her own scope of work.
• Proficiency in MS Office.
• With strategic thinking, resourceful and strong leadership skills.
• Strong facilitation and conflict resolution skills.
• Good in communication skills, both verbal and written to all levels within the organization and ability to gain consensus.
• Strong customer-focus orientation.
• Willing & available to be stationed in Samosir, North Sumatera.
• 4+ years of experience in leading the human resources Department as a Manager or Assistant Manager role in a 4 or 5-star hotel / resort.
• Preferred with prior experience in Hospitality industry.
• Well-versed in local tax regulations and other Human Resource regulatory requirements.
• Strong team player who is willing to support team members beyond his/her own scope of work.
• Proficiency in MS Office.
• With strategic thinking, resourceful and strong leadership skills.
• Strong facilitation and conflict resolution skills.
• Good in communication skills, both verbal and written to all levels within the organization and ability to gain consensus.
• Strong customer-focus orientation.
• Willing & available to be stationed in Samosir, North Sumatera.
Min. Years of Experience
4
Department
Human Resources
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