• Leads the property in generation of revenue through sales and marketing efforts at the property level and in coordination with corporate Sales & Revenue strategy.
• Participating in sales calls and site visits in a revenue leadership role.
• Maintains strong knowledge of and relationships with local market, including demand generators, competitor strategies, and community impact opportunities.
• Manages relationships with hotel vendors, negotiating service agreements as appropriate.
• Reviews financial reports and statements to understand property’s performance versus budget and expenses.
• Works to determine areas of concern and develops strategies to improve performance.
• Strives accomplish financial goals simultaneously with high level of guest and team member satisfaction.
• Manages costs within the hotel, including supplies, utilities, labour expenses to work within budgeted parameters, combining with sales/revenue acumen to deliver an efficient and profitable operation.
• Hires team members who demonstrate strong functional expertise, creativity, and leadership to meet the business needs of the operation.
• Supports the team’s skill proficiency and professional development through appropriate training and feedback.
• Ensures service, technical skills as well as other training occurs throughout the property to support successful daily operations.
• Establishes and maintains open, collaborative relationships with direct reports and team members; Fosters team member commitment to providing exceptional service.
• Demonstrates and communicates drivers of guest satisfaction; to ensures core elements of service strategy are in place.
• Highly visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels, and overall satisfaction.
• Analyses any service issues and identifies trends. Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.
• Ensures that property is well maintained and that operational areas have an atmosphere that meets or exceeds guest expectations.
• Inspires and motivates teams to achieve operational excellence; Makes key decisions, removes obstacles to success, and ensures adequate resources are available to achieve business results.
• Creates a synergy and positive work environment that consistently deliver results and strives to improve these results.
• Ensures property is a safe and secure facility for guests and team members.